- Accepted Payment Methods: We accept payments through credit cards (Visa, MasterCard, American Express), bank transfers, and checks.
- Due Date: Unless otherwise stated, all payments for services rendered are due upon completion of the service. For larger projects or services, a deposit may be required upfront with the balance payable upon completion.
- Late Payments: Any payments not received within 30 days of the due date may incur a late fee of 10%
- Service Guarantee: We take pride in our workmanship and are committed to your satisfaction. If you’re unsatisfied with our service, please contact us within 7 days of service completion, and we will make every effort to resolve the issue.
- Cancellation Policy: If you need to cancel a scheduled service, please do so at least 48 hours in advance. Cancellations made with less than 48 hours notice may incur a 20% cancellation fee.
- Refund Eligibility: Refunds may be granted in cases where:a. The service was not rendered as agreed upon.b. There was a billing error.c. Prepaid services were canceled per our cancellation policy and terms.
- Refund Process: Eligible refunds will be processed to the original payment method within 14 business days of the refund request’s approval.
If there’s a dispute regarding payment or a requested refund, we encourage clients to reach out to our customer service team at 888-882-2070 or visit our office at 515 S Broadway, Los Angeles, California 90013. We aim to address and resolve disputes amicably and in a timely manner.
This Payments and Refund Policy is effective as of January 1, 2023. Sunset Chimney Sweepers reserves the right to update or change this policy at any time, and customers are encouraged to review it periodically.